The restaurant experience isn’t what it used to be—and that’s a good thing.
In 2025, guests aren’t just looking for great food. They want convenience, speed, control, and a personalized touch. Whether they’re grabbing lunch solo or sitting down with friends, today’s diners expect more from technology—and less friction from the moment they walk in.
So what exactly do guests want? And how can restaurants deliver without overloading staff or blowing the budget?
Let’s break it down:
1. Mobile & Tablet-First Experiences
Phones are the new remote controls for life—and dining is no exception. Guests want to scan a QR code, view the menu, place their order, and even pay—all from their phone. No waiting. No flagging down a server.
How OneDine Helps: OneDine offers fully branded, mobile-first experiences that let guests order and pay on their terms—speeding up service and table turns without sacrificing hospitality.
2. Personalization (Without the Creep Factor)
Guests want to feel known—but not watched. Think smart upsells based on past orders or timely promos they’ll actually care about.
How OneDine Helps: With integrations into loyalty programs and POS systems, OneDine helps restaurants identify returning guests and serve up relevant, data-driven experiences that drive repeat visits.
3. Flexibility in Ordering
Some guests want full service. Others want to order everything at once and get in and out. And some just want to start with drinks. Flexibility is the new hospitality.
How OneDine Helps: Whether it’s dine-in, patio, or curbside, OneDine allows guests to engage however they want, while giving staff the tools to manage it all seamlessly.
4. Fast, Secure, and Contactless Payments
Waiting for the check is still one of the biggest pain points for dine-in guests. Guests want to tap, tip, and go.
How OneDine Helps: OneDine enables secure, mobile payments with tip prompts, loyalty capture, and no need for cards to change hands. Better for the guest—and faster for the staff.
Meeting Modern Expectations Without Burning Out Your Team
Guest expectations are rising, but so is burnout. The good news? Tech like OneDine makes it easier to meet those expectations without putting more pressure on your team.
Let your staff focus on hospitality. Let OneDine handle the rest.
