If my restaurant wants to utilize a OneDine product, will we have to replace the existing POS platform?
Not at all! Our OneDine suite of products integrates with most POS systems, supercharging your existing platform to provide safety, speed, and efficiency.

What if my existing POS system is not supported by OneDine?
OneDine offers both an integrated set-up, where all transactions process through your existing POS and payment providers, and a non-integrated set-up, where the transactions are managed with a simple Fireboard tablet.

Will my restaurant need to buy new hardware in order to use OneDine products?
OneDine’s mobile- and tablet-based solutions are incredibly easy to adopt because they integrate simply with your existing technology and require minimal hardware investment. What’s more, they’re PCI compliant and eliminate 100% of fraudulent chargebacks, which means you do not need a separate EMV solution.

Can the platform be customized to reflect the look and feel of my brand?
Absolutely! We get you up and running quickly by providing a standard display template with custom colors, logos, and fonts that are modified to reflect your brand’s assets.

How do I contact support if I am having trouble with a OneDine product?
A support ticket can be emailed to support@onedine.com, or for matters that need immediate attention, you can contact our support team directly at (855) 551-DINE (3463).