Author Archives: Linda Neukirchner

In today’s day and age consumers want what they want, when they want it. And they don’t want to spend a lot of time figuring out how to get it. This demand is driving what’s called omnichannel. It’s an approach to sales that utilizes multiple channels simultaneously and aims to provide customers with a seamless […]

Loyal customers play a huge role in a company’s long-term success. In fact, it’s been found that 66 percent of U.S. consumers spend more on brands to which they are loyal, and just a five percent increase in customer retention can lead to an increase in profits of between 25 percent and 95 percent. For […]

Although data privacy stands out as a key aspect of the overall customer experience, a majority of restaurant guests and consumers are willing to share personal information if it will be used to create a more customized experience for them. And recent stats surrounding consumer behavior and demand prove the high level of their expectations […]

According to a survey published in Nation’s Restaurant News of restaurant owners and operators on customer data acquisition and utilization, understanding who customers are after they leave the restaurant is a top priority for growth. However, only 18 percent of the survey’s respondents reported being “extremely confident” in this knowledge. These results clearly show that […]

In today’s world, customers are seeking out and gravitating towards businesses that offer them superior customer service. And, according to a recent report by Black Box Intelligence, this sentiment has proven to be true in the restaurant industry. The report revealed that, in 2019, service was the attribute of the restaurant experience that most differentiated […]

Whether it’s seeking more stability, finding a better work-life balance, or pursuing higher pay, a large number of restaurant staff members are quitting their jobs at a rapid pace. With a post-recession high of 74.9% turnover rate in the hospitality industry and the average tenure of an employee being one month and 26 days, high […]

In 2020, collaboration between digital solutions providers and restaurant brands is stronger and more innovative than ever. As a result, today’s in-store eaters, takeout drop-ins, and delivery recipients alike are delighted by efficient, personalized, and seamless digital experiences. Artificial intelligence empowers restaurants to personalize guest experiences en-masse. Automated order, payment, and customer solutions platforms like […]

January 2020 was the fifth warmest January on record, with 48 contiguous states having experienced above- to much-above average temperatures. This unusually mild winter weather, however, has made for a rather successful start of the year for restaurant businesses. According to a recent report from Black Box Intelligence using data based on weekly sales from […]