3 Major Cities Outline Rules for Cold Weather Outdoor Dining in the COVID Era

Since the advent of COVID-19, restaurants across the country have been digging deep into their creative arsenals to find new ways to keep doors open and kitchens producing, and cash registers ringing in a world in which the rules seem to change with each passing day.  In addition to delivery and curbside pickup and drive-thru […]

Restaurant Loyalty Programs: Are They Effective?

Restaurant owners have always known that if you reward loyal customers, those customers are more likely to stay loyal—and they might even bring more customers with them next time they visit.  According to a Customer Engagement Technology Study conducted by Hospitality Tech, 45% of diners say that they’re more likely to select a restaurant if […]

Creative Ways Restaurants are Retaining Customers and Building Brand Interest

The pandemic has forced restaurants to shift everything from their operations to their marketing strategies.  In addition to implementing contactless payment and mobile menu browsing solutions, here are some creative ways in which restaurants are retaining customers and building brand interest in these rapidly shifting times. Picture perfect The concept of “Instagrammable food” is nothing […]

5 Factors to Create a New Normal For the Hospitality Industry

A recent study released by Multimedia Plus examined the impact of COVID-19 in the hospitality industry, focusing on issues relating to contactless technology, training, and health priorities.  The study shone a light on the implementation of technology as well as operational procedures used by businesses to enhance safety as a result of the COVID-19 pandemic.  […]

How to Increase Customer Confidence in Food Safety During COVID-19

One of the first, and possibly most enduring, consequences of the COVID-19 pandemic is significantly increased consumer focus on the issues of sanitation and safety in the restaurant industry.  This, of course, is a primary reason that contactless ordering, mobile menu browsing, and other contactless technologies are being so widely adopted by restaurants across the […]

Ways Hotels Can Use Smart Data Analytics to Increase Business

Businesses in a vast variety of industries are embracing and relying on business analytics to improve the way they do business on a day-to-day basis, and the hotel industry is no exception to the rule. The use of data analytics is vital in the development of marketing strategies, enhancing productivity, and building customer loyalty in […]

This Is What Contactless Drive-Thru Done Right Looks Like

With the advent of COVID-19, the drive-thru, in conjunction with takeout and curbside pickup, has taken on a new significance throughout the country.  But it’s not just a matter of traditional drive-thru anymore. Now “contactless” is the new watchword throughout virtually every service industry. Here are some tips on how to successfully implement a completely […]

Best COVID Practices for Restaurants During Colder Months

In a flurry of improvisation, guts, imagination, and determination, restaurant owners across the country leaped into action when COVID-19 closed their dining rooms and sent the world into quarantine earlier this year. Service models turned on a dime to embrace drive-thru, takeout, delivery, and curbside pickup as dining rooms sat empty and employees were furloughed […]

How Restaurants Can Harness AI to Improve Customer Service

In just a few years, AI has gone from being a thing most of us only experienced in movies, to something most of us interact with on a daily basis (Siri and Alexa, we’re looking at you!). But AI is also being used widely in businesses, including restaurants, to improve efficiency and enhance the customer […]

3 Ways COVID Has Permanently Changed the Restaurant Business

According to Yelp data, nearly 16,000 restaurants have closed permanently due to the pandemic. And those left hanging on? Well, nothing is as it once was just a few months ago.  Some in the restaurant industry are calling what the pandemic has done to the restaurant industry the “new abnormal.” The entire concept of dining […]