How to Increase Customer Confidence in Food Safety During COVID-19

One of the first, and possibly most enduring, consequences of the COVID-19 pandemic is significantly increased consumer focus on the issues of sanitation and safety in the restaurant industry.  This, of course, is a primary reason that contactless ordering, mobile menu browsing, and other contactless technologies are being so widely adopted by restaurants across the […]

Ways Hotels Can Use Smart Data Analytics to Increase Business

Businesses in a vast variety of industries are embracing and relying on business analytics to improve the way they do business on a day-to-day basis, and the hotel industry is no exception to the rule. The use of data analytics is vital in the development of marketing strategies, enhancing productivity, and building customer loyalty in […]

This Is What Contactless Drive-Thru Done Right Looks Like

With the advent of COVID-19, the drive-thru, in conjunction with takeout and curbside pickup, has taken on a new significance throughout the country.  But it’s not just a matter of traditional drive-thru anymore. Now “contactless” is the new watchword throughout virtually every service industry. Here are some tips on how to successfully implement a completely […]

Best COVID Practices for Restaurants During Colder Months

In a flurry of improvisation, guts, imagination, and determination, restaurant owners across the country leaped into action when COVID-19 closed their dining rooms and sent the world into quarantine earlier this year. Service models turned on a dime to embrace drive-thru, takeout, delivery, and curbside pickup as dining rooms sat empty and employees were furloughed […]

How Restaurants Can Harness AI to Improve Customer Service

In just a few years, AI has gone from being a thing most of us only experienced in movies, to something most of us interact with on a daily basis (Siri and Alexa, we’re looking at you!). But AI is also being used widely in businesses, including restaurants, to improve efficiency and enhance the customer […]

3 Ways COVID Has Permanently Changed the Restaurant Business

According to Yelp data, nearly 16,000 restaurants have closed permanently due to the pandemic. And those left hanging on? Well, nothing is as it once was just a few months ago.  Some in the restaurant industry are calling what the pandemic has done to the restaurant industry the “new abnormal.” The entire concept of dining […]

How Hotels Can Use Tech to Survive Post-Covid

Anyone who operates a business in the service or retail industries has already learned a host of lessons in the adaptation as the world continues to deal with the consequences of COVID-19.  Hotels, by their very nature, have an even greater responsibility when it comes to implementing things like contactless payment, sanitation, and post-COVID safety […]

9 Unique Ways Restaurants Can Engage Patrons for Halloween

2020 has already been one of the spookiest years on record, for a number of reasons, but that won’t stop millions of Americans from dressing up and decorating and telling ghost stories around the backyard fire pit in celebration of the creepiest of holidays.  Yes, it’s almost Halloween, and while this year will certainly look […]

The Future of Concession Stands at Sporting Events

The food service industry was already working through some major technological changes when the pandemic hit.  The advent of COVID-19, and the closings and disruptions it’s caused, has done nothing to alter this technological course. In fact, it’s hastened the adoption of a number of tech solutions—contactless payment, online ordering—that might otherwise have taken years […]