One of the first, and possibly most enduring, consequences of the COVID-19 pandemic is significantly increased consumer focus on the issues of sanitation and safety in the restaurant industry. This, of course, is a primary reason that contactless ordering, mobile menu browsing, and other contactless technologies are being so widely adopted by restaurants across the […]
Author Archives: Zen Media
Ways Hotels Can Use Smart Data Analytics to Increase Business
Businesses in a vast variety of industries are embracing and relying on business analytics to improve the way they do business on a day-to-day basis, and the hotel industry is no exception to the rule. The use of data analytics is vital in the development of marketing strategies, enhancing productivity, and building customer loyalty in […]
This Is What Contactless Drive-Thru Done Right Looks Like
With the advent of COVID-19, the drive-thru, in conjunction with takeout and curbside pickup, has taken on a new significance throughout the country. But it’s not just a matter of traditional drive-thru anymore. Now “contactless” is the new watchword throughout virtually every service industry. Here are some tips on how to successfully implement a completely […]
Coca-Cola Co. Offers Tools to Help Foodservice Customers Digitize Operations
Coca-Cola Digital Marketplace launched this summer, featuring digital solutions to help operators enhance and expand their off-premise and digital order capabilities.
Best COVID Practices for Restaurants During Colder Months
In a flurry of improvisation, guts, imagination, and determination, restaurant owners across the country leaped into action when COVID-19 closed their dining rooms and sent the world into quarantine earlier this year. Service models turned on a dime to embrace drive-thru, takeout, delivery, and curbside pickup as dining rooms sat empty and employees were furloughed […]
How Restaurants Can Harness AI to Improve Customer Service
In just a few years, AI has gone from being a thing most of us only experienced in movies, to something most of us interact with on a daily basis (Siri and Alexa, we’re looking at you!). But AI is also being used widely in businesses, including restaurants, to improve efficiency and enhance the customer […]
Creating an End-to-End Contactless Dining Experience
Pivoting to off-premises options, trimming the menu, and switching to a cashless model were immediate steps the brand took to regain some lost revenue.
3 Ways COVID Has Permanently Changed the Restaurant Business
According to Yelp data, nearly 16,000 restaurants have closed permanently due to the pandemic. And those left hanging on? Well, nothing is as it once was just a few months ago. Some in the restaurant industry are calling what the pandemic has done to the restaurant industry the “new abnormal.” The entire concept of dining […]
Tips for Opening a New Restaurant During the Pandemic
Opening a new restaurant is a tricky business even in the best of times. You’ve got to find the money. You’ve got to find the space. You’ve got to furnish your dining room and equip your kitchen. You’ve got to build a menu. And on, and on, and on… Now, take all of that and […]
How Hotels Can Use Tech to Survive Post-Covid
Anyone who operates a business in the service or retail industries has already learned a host of lessons in the adaptation as the world continues to deal with the consequences of COVID-19. Hotels, by their very nature, have an even greater responsibility when it comes to implementing things like contactless payment, sanitation, and post-COVID safety […]
